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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. By definition, continuous improvement means that a business is always looking for:

A) Small things that can improve the overall customer experience.
B) Better employees and more customers.
C) Continually getting better customers into the shop.
D) Ways in which the business can save money.

2. A customer service professional is someone in the business who:

A) Has the skills to deal effectively in customer facing roles.
B) Has worked in sales for over 5 years.
C) Has been trained.
D) Deals daily with customers.

3. Positioning a product in the market place should be done by firstly:

A) Targeting.
B) Positioning.
C) Marketing.
D) Segmenting.

4. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Has the skills to deal effectively in customer facing roles.
C) Has a number of years experience in a customer service role.
D) Trains salespeople in how to deal with customers.

5. In order to improve the overall customer experience it is important to get:

A) Sales projections.
B) Sales figures.
C) None of the above.
D) Customer feedback.

Solutions: