Universal Containers (UC) is a Communications Service Provider using Communications Cloud. They are planning to do a one-time data migration from their legacy systems into Communications Cloud. Which two tools should a Consultant recommend for doing complex data transformation and importing the data?

• A. Industry DX Workbench
• B. Salesforce Data Import Wizard
• C. Salesforce Data Loader
• D. Mulesoft or other ESB/ETL tools

A communications company wants to improve their quote to order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience. What approach should a Consultant take during planning to ensure optimal development and time to market?

• A. Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.
• B. Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
• C. UX experience is the most important. Fully design and validate the UX before designing the integration step.
• D. Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

• A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
• B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
• C. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
• D. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements: - Product must be grouped during decomposition in order to send products to the billing system based on location - After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

• A. Use the CPQ multisite feature and group the service locations and create orders for each group
• B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
• C. Split the order into multiple order and group order items based on the service location
• D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Universal containers is a communication service provider using communication cloud. A member of UC ' s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

• A. Which of the products are inactive?
• B. Can we rationalize products to a smaller number?
• C. Are there customer specific offerings?
• D. Which of the provided products are still actively sold?