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Domain 5: Sales & Marketing Applications (14%)
Within this domain, the students should confirm their ability to define the sales process capacitates and impact depending on a scenario; determine the relevant sales productivity features with the help of opportunity tools, as well as understand when Price Books and products should be utilized depending on a scenario; define the capacities of campaign management and lead automation tools; define the Salesforce Content capacity.
Domain 11: Desktop & Mobile Administration (3%)
Here the test takers should have competency in explaining the Salesforce Mobile App capacities as well as explaining the synchronization & installation options of Salesforce Lightning for Outlook.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce ADM-201日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reports and Dashboards | 11% | - Joined Reports - Report Types - Dashboard Components - Summary Reports and Matrix Reports - Report Builder - Scheduling Reports |
| Topic 2: Organization Setup | 4% | - Company Information - Currency Management - User Interface - Lightning Experience vs Classic - Fiscal Year |
| Topic 3: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Process Builder - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 4: Security and Access | 12% | - Object-Level Permissions - Salesforce Shield - Record Access (OWD, Sharing Rules) - Field-Level Security - Login Hours and IP Ranges |
| Topic 5: Sales Cloud Applications | 10% | - Sales Cloud Features - Forecasting - Opportunity Management - Account and Contact Management - Products, Price Books, and Quotes |
| Topic 6: Data Management | 10% | - Data Export - Data Import Wizard - Data Loader - Data Quality Best Practices - Duplicate Rules and Matching Rules |
| Topic 7: Standard and Custom Objects | 8% | - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields - Standard Object Overview |
| Topic 8: User Setup | 8% | - Delegated Authentication - Role Hierarchy - Profile Configuration - User Licenses - User Creation and Management - Permission Sets |
| Topic 9: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Groups and Feeds - Chatter Best Practices |
| Topic 10: Service Cloud Applications | 10% | - Service Contracts - Service Cloud Features - Omni-Channel - Cases and Entitlements - Web-to-Case and Email-to-Case |
| Topic 11: Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Salesforce Mobile App Configuration - Lightning Experience Features |
