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Avaya Oceana® Solution Support Sample Questions:

1. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES Switch Link Is down to Communication Manager.
B) The AES is not equipped with a correct AES license.
C) Avaya Oceana is not equipped with an Oceana Base license.
D) The AES CTI CSC user and password are Incorrect.

2. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The ORC Rest service Is not working.
B) The EDM database Is not reachable.
C) The LDAP database Is not reachable.
D) Multimedia Cache database not reachable.

3. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Avaya Aura Session Manager.
B) Backup Avaya Control Manager DB.
C) Backup Cluster# 1 Snap-in's SVAR files.
D) Backup Omni channel Cache DB.
E) Backup UCA Store Service.

4. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) READY
B) CONNECTED
C) BUSY
D) NOT_READY

5. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Agent Browser logs
B) System Logs
C) Provider Logs
D) Service Logs
E) PU Logs

Solutions: