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The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Integration with Unified CCE - Trunking and dial plan design |
| Topic 2: Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Finesse desktop design - Cisco Unified CVP and IVR design - Unified Intelligence Center reporting design - Unified ICM design and routing logic |
| Topic 3: Virtualization Environment | 8% | - Resource allocation and best practices - VMware requirements and guidelines - Supported virtualization platforms |
| Topic 4: Network Design Considerations | 20% | - Latency, jitter, and packet loss thresholds - Bandwidth and QoS requirements - Security and firewall topology |
| Topic 5: Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Core components and functionality - Architecture and deployment models - High availability and redundancy |
| Topic 6: Sizing and Scalability | 12% | - Agent and call volume sizing - Growth and scalability planning - Component capacity planning |
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