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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Create a Member Group
C) Create Workgroups andworkstations
D) Add Employee IDs

2. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
B) Only two observers can be present on the same call
C) Each recording target requires a dedicated softphone
D) It allows a dual recording solution
E) In this scenario, which three statements about Multiple Registration are true? (Choose three)
F) There is not dedicated softphone allocated for recording

3. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It recorded management information.
B) It showed CTI statistics.
C) It showed CTI metadata association.
D) It received CTI events.

4. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Customer Feedback reports
B) It is required for Forecasting and Scheduling Reports
C) It is required for Scorecards Reports
D) It is required for System logging reports
E) It is required for Workforce Management (WFM) reports.

5. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) It is suitable for small systems only.
B) It will minimize upgrade downtime risks
C) It will support rollback by reverting to the 15.1 Date Center
D) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-

Solutions: