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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule date in YYYY-MM-DD format
B) schedule timezone
C) schedule date in YYYY-DD-MM format
D) phone ANI
E) customer name

2. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) SIP OPTIONS timeout
B) Codec mismatch between trunks
C) Browser pop-up restrictions
D) Missing SRTP encryption

3. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Search for specific agent interactions with the customer.
B) Delete recordings permanently.
C) Tag recordings with descriptive keywords.
D) Perform Retention Policy management.
E) Filter the list of recordings based on set criteria.

4. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Reports
B) Watchtower
C) Templates
D) Export Logs
E) Debug Console

5. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Solutions: