PDF Version Demo1Z0-325 Exam topics
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- Application Appearance
- Answer Management
- Staff Management
- Site Configuration Admin
- Chat & Co-Browse
- Customer Portal
- RightNow Analytics
- Feedback/Surveys
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Advanced Features | - Advanced Configuration Options - Integration with External Systems |
| Topic 2: Incident and Service Management | - Workflow and Business Rules - Incident Lifecycle Management |
| Topic 3: Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
| Topic 4: Oracle RightNow Cloud Service Fundamentals | - Core Components and Navigation - Platform Overview and Architecture |
| Topic 5: Customer Portal and Experience Interface | - Self-Service and Knowledge Base Setup - Customer Portal Configuration |
| Topic 6: Knowledge Management and Content Delivery | - Knowledge Base Configuration - Content Publishing and Maintenance |
| Topic 7: Configuration and Administration | - User Roles and Security Management - Configuration Settings and Customization |
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