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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
D) Modify the original base locales of the articles to match the target language.

2. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) not be able to preview your application before you publish it
B) be required to create all of your own components for the display of Engagement Cloud objects
C) have to contact Oracle Support for the permission to deploy your custom DCS application
D) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

3. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
B) Configure the self-registrations to restrict registration to only existing Contacts.
C) Configure your self-registrations so that they are automatically approved.
D) Disable the anonymous access option in your DCS application.

4. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) a single "publish" action to complete the task
B) system administrator approval
C) moving the application to Staging and subsequently to Production status
D) nothing (DCS applications are always available to all users.)

5. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You must retrieve large volumes of data through a REST API endpoint.
B) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You can download large volumes of SR data from theAnalytics interface.

Solutions: